How to report a city problem in Tashkent

A broken streetlight can stay a topic in a group chat for weeks. To have the responsible service inspect it, send a precise location, description and photographs through an appropriate channel. Xalq Nazorati handles many everyday city issues in Tashkent.

The city’s description of the platform covers utilities, roads, public spaces and other urban problems. Reports are routed to responsible services and their progress can be tracked. For immediate danger, call an emergency service without waiting for a portal response.

Make the location easy to find

Give the street and building number, then add a landmark: “beside entrance two”, “at the crossing opposite the gate” or “on the north side of the building”. A short, specific detail is often more useful than a long description of the neighbourhood.

Zoom in on the map and check the pin. Automatic location may show where you are standing rather than the problem itself.

Take an overview photo with a landmark and a close-up of the fault. At night, check that the problem is actually visible. Keep other people’s documents and personal information out of the frame.

Describe one problem per report

Open the service, follow its registration steps and choose the closest category. Explain what happened, where it is, when you noticed it and what action you are requesting. If you do not know the cause, do not present a guess as a fact.

Remove accusations you cannot support. If you know of an earlier report about the same place, include its reference. Separate unrelated issues: a path repair can get lost in a message that also covers noise and a water bill.

Before submitting, check the address, category, attachments and contact details.

Save the reference and read the response

Record the report number and submission date. Keep a copy of the text and the original photos in case you need to clarify or follow up.

Track the status and read the actual response. “Sent to the responsible service” does not mean the work is finished. If the next step is unclear, ask what the review concluded and what action is planned.

The route and timing depend on the issue and organisation. If the reply gives no date, ask when to expect the next step.

If it is marked complete but still isn’t fixed

Look at the location and take a fresh photo. In a follow-up, give the earlier reference, the response date and exactly what remains unresolved. Attach a current image showing it.

If you disagree with the response, ask the organisation about further review or appeal procedures. Avoid replacing that with dozens of identical reports: a short history with references and new facts is easier to follow.

When to call immediately

For fire, a gas smell, an immediate threat to a person or another urgent incident, do not wait for the city portal. The 112 emergency service takes urgent calls. Direct specialist numbers remain available:

• 101 — fire service.
• 102 — internal affairs/police.
• 103 — ambulance.
• 104 — gas emergency service.

Move away from immediate danger and tell the operator the address and what is happening. Do not approach fire, fallen wires or another hazardous spot to get a better photograph.